jsburbidge (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
jsburbidge) wrote2011-02-09 09:56 pm
jsburbidge) wrote2011-02-09 09:56 pm
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Poor TTC ... sort of.
They make themselves look petulant by asking customers not to use their cameras to record drivers texting (ignoring the obvious facts that photos make very helpful evidence and that their disciplinary procedures are so murky that they never seem to respond to complaints which aren't high profile).
And then...
Can anything actually go worse for them?
They make themselves look petulant by asking customers not to use their cameras to record drivers texting (ignoring the obvious facts that photos make very helpful evidence and that their disciplinary procedures are so murky that they never seem to respond to complaints which aren't high profile).
And then...
- They have a meeting which Steve Munro characterizes as Has TTC Management Highjacked “Customer Service”?,
- They have a customer capture a video of seven buses arriving in three minutes on the Dufferin route.
- Then they have a criminal charge levied against an employee for assaulting a customer.
Can anything actually go worse for them?