jsburbidge: (Default)
 There's an old adage about being very careful about how you align a system to match its professed goals: if the goals are out of alignment, even though the intent may be clear, at least some actors will try to game the system.

(A classic example in software development is to measure productivity in lines of code, and make compensation dependent on productivity. At best, this provides no incentive for clean, concise code; frequently, it actively encourages coders to write deliberately verbose code to boost their lines of code.)

I have recently observed a specific example of this in another domain, namely, the TTC.

I regularly use a bus route which is relatively short and which is essentially a direct line from the station for most of the route, but splits into a loop at the end. I catch it on the leg going back to the station.

During rush hour, the predictions provided by the feed based on real-time data from the TTC are fairly accurate. Mid-day, they regularly would result in missing the bus.

The route is scheduled with busses N minutes apart, based on the number of busses on the route at the time; every 15, 20, 30 minutes (10 at rush hour).

To maintain the schedule, the drivers are supposed to get to the far point of the loop where there is a stop they can wait at and then come back at a scheduled time.

Because the apps available for TTC predictions track busses in near-real time, I can see what happens: busses wait at the wait point until they are three minutes early, and then leave. This means that what was a ten-minute prediction when I looked at it, and a six-minute prediction at the point they start to move, suddenly collapses by a significant amount.

What is going on? The problem lies with the TTC's metrics. They count a bus as being on time if it is within a three-minute window on either side. This is meant to allow for problems with heavy traffic or construction which drivers can do little about, or for random times when fewer people are waiting for stops than the statistical average, speeding up the bus by reducing the number of stops. It is not meant to encourage drivers to start moving as soon as they are technically "on time", but that is what systematically happens.

They start moving early because they will get to the station "on time", but really three minutes early, and then have a three-minute longer break. (The same drivers tend to arrive on one side of the station, let off their passengers, and then sit there until just before they have to leave, proceeding to their loading bay only at the last moment, even in very unpleasant weather. The TTC consistently conveys a sense of being run for the benefit of its employees rather than its customers.)

At rush hour there are no delays built into the schedule; the only divergences from longer-term live predictions will be as a result of heavy traffic, which is rare on this route.

This leaves users with no recourse. The drivers have committed no formal infraction. The TTC could analyze the collected route data and penalize this behaviour if a driver engages in it systematically, but I'm willing to bet that the likelihood of the Union to grieve such a change in the rules is a barrier to such a step.
jsburbidge: (Default)
For the next few months, the Wellesley buses which normally have a connection inside the Wellesley subway station are stopping on the street, due to construction in the station.

They have notices that Presto card users need to transfer using a paper transfer - supposed to be rendered obsolete by Presto - to avoid being charged twice (i. e. a tap on to the bus will be counted as a new trip rather than a continuation of a trip).

This in turn indicates that their system is inflexible and probably unmaintainable.
jsburbidge: (Cottage)
The TTC has now enabled Presto, an RFID-based smart card, on all of its streetcar routes.

Actually, that's not quite right. It has enabled it on all of its streetcars. On some routes, like King (504) they use buses to supplement the streetcars during the morning and evening rush hours. These buses are not so enabled.

So far, this is only somewhat irritating. What moves it up to full-blown stupidity is scenarios like the one I saw this morning. I was waiting for the King car with a friend who was ready with a Presto card, when a bus came along with a streetcar immediately behind. My friend held back from the bus, because it could not take the Presto card... only to have the streetcar sail blithely past the bus, which was stopped for loading.

Now that the two types of transit have different access characteristics, a streetcar should wait to see if there are any Presto-using customers who will not board the bus.
jsburbidge: (Cottage)
The history of the Union-Pearson Express gives it a label of "political hack job" long before the issue of pricing came to bear. The line was in many ways a vanity project, and in particular (originally, when it was a federal project with SNC Lavalin dominating the consortium) a project driven by the ego of David Collennette. Only in 2010 did it become a Metrolinx project, and by that time the cost and design decisions which make it a premium service were baked into its bones. (It wasn't helped by a shotgun addition of two dollars to the fares to "compensate" the Airport Authority for potential lost parking revenues.)

(A number of the changes made to support the UPX also provided a direct benefit to the Georgetown GO line (note that the tracks were originally purchased by the province for GO, not to allow them to take over the UPX project). I would be interested in knowing what the cost recovery model is as regards the two beneficiaries -- it's just possible that this could be sold as dinging business travellers and well-off tourists to provide cost recovery benefitting ordinary GO commuters. Maybe.)

However, it's not quite as bad a deal as many people in the Twitterverse are making out. The 27.50 price being quoted is unrealistic for three broad reasons -- two already present, one probable.

First, there's a sizeable Presto discount, and with the TTC shifting to Presto, it won't be just GO riders who will be likely to have Presto cards. Note that the price of a Presto card is less than the difference for one trip.

Secondly, there's the fact that for many people in the city (those whose primary immediate subway is the Bloor-Danforth Line), it would make sense from a purely functional point of view to take the express not from Union, but from Bloor (cheek by jowl with Dundas West Station). At that location, it costs $15.20 with Presto.

Finally, there's a much bigger pricing issue that's gearing up with regard to Metrolinx and the TTC. The local transit agencies in the 905 and the GO system have discounted fares on transfers between systems (GO to bus is 75 cents in York region, for example). The TTC has no discount or interoperability as far as fares go with Metrolinx. (There's one tiny exception. If you take the TTC to a GO station, GO to a TTC station, and then the TTC again, it doesn't count as a new TTC trip and you can use your transfer for the second leg of the TTC trip. The GO cost is still full-fare, though.)

With the introduction of Presto, there's a great deal of pressure building up to have real fare integration between Metrolinx and the TTC -- whether it's TTC/GO transfers or York Region/TTC transfers (such as the double fares on certain bus routes). This will, at a guess, take the form of discounts rather than full fare integration in many cases, although a single timed trip on routes like the 102D seems like a likely result. This sort of fare integration was a significant part of Tory's "Smart Track" proposal (and one of the features which distinguished it from the generic RER Metrolinx plans).

I wouldn't be surprised, after the tussle that's coming up on fare integration (which is really about who bears the costs, which in turn is tightly coupled to the question of provincial operating subsidies, which is not going away), to see a discount applied to the UPX as part of an integrated trip with Presto. This might (at a wild guess) lower the price by most of the cost of the TTC trip, which might be on the order of a couple of dollars; so that Bloor-transferral trip would then be an incremental thirteen dollars or so, and about sixteen dollars for the entire trip. At that point it becomes competitive with a taxi even for two people. (For that matter, even the Union connection is competitive with a taxi for two people, even if a TTC fare is tacked on, if the Presto fare is used.)

That's still a luxury service cost, higher than GO rates for the same distance, but it's still a reasonably attractive trip cost for the occasional flier.

And there really is a market for this. For a single traveller, especially one with Presto, it's cheaper than the Express Bus (and a bit more convenient); for a traveller from outside the city (excepting travellers from Bramalea, for whom this would be an insane connection in any case) with a good GO connection it will still be much cheaper than a direct link with a taxi or limousine. (Taxi rates begin at 19 dollars for locations just across the city boundary from the airport, and for the downtown / uptown area range between 44 to 56 dollars (for limousine service, add between two to five dollars to the fare).

Note that the parking at Pearson is pricey -- the cheap parking lot is $3 for 20 minutes, $15 maximum per day (and it`s not convenient; it requires a connecting shuttle); express parking is $5 per half hour with a daily maximum of $90. For drop-offs with no parking, driving a car may be the cheapest way to get to the airport after factoring in gas and depreciation (and stress driving), but as soon as parking is factored in -- pick-ups, departures where the driver stays with the party being dropped off for a while -- there`s no "cheap" way of getting to and from the airport. You would still do better driving on a "meet and return" model (one greeter goes up, two go back down) with about an hour`s parking ($60 for UPX to downtown; $10 plus gas plus depreciation for the car). For flying oneself, even on a one-day business trip, the UPX is probably a shade cheaper than $15 for parking plus gas.

My guess is that the market is not large enough, though: I foresee fare alternatives introduced with the aim of increasing use in order to maximize revenue by pricing between specific price points. (Midday use, off-season use, much reduced family fares (one thing to note is that if you're travelling with, say, four people and their luggage it's a challenge to get to Union Station in the first place, so a heavier discount is probably needed to make it attractive), pre-booking discounts, multi-trip discounts, heavier Presto discounts when it's a connecting trip with GO, same-day returns, etc.) As a further complication, the fact that it shares track space with Tory's "Smart Track" proposal, with its lower fare model, will also have effects on the fare structure.

Short of a direct command -- after 2010, when the design and some of the preliminary work had taken place -- from the provincial government to change the mandate of the service from a premium service to a GO service component, this sort of fare structure was pretty well inevitable as a starting position. Whether that structure remains in place without significant modifications by 2017 or so is another question.

Disclaimer: I have used the airport bus from downtown several times, and used taxi/limo services to the airport from various places in Toronto as well as Markham, so I'm probably part of the UPX target market, especially as I go to the airport so infrequently that the cost per annum is negligible.


  • In the Etobicoke cases, (pretty near to the airport) the taxi model would be much preferable to the UPX on both price and time, but that's hardly a surprise.


  • For the connections I made on business travel from Kennedy and the 401 (I used to work there for Carswell in the 1990s) the price would be good for UPX assuming RER on the Markham line (GO from Agincourt to Union, UPX to the airport), as the taxi is $63 (total for GO + UPX + taxi to Agincourt would be about $35), but the time is much reduced (about half an hour for the taxi depending on traffic but about an hour or a bit more for the multi-leg option (22 minutes plus about 5 minutes taxi plus about 20 minutes GO + waiting time).


  • Interestingly, for the connection from Markham, an RER + UPX connection is very attractive, both in time and money. The only cheap way to get to Pearson via transit is GO + TTC, which involves going downtown and then all the way out to Islington, which just takes too long.


  • From Uptown (roughly Moore Park) I`d probably go with TTC + UPX via Bloor: the total trip would be under an hour for less than $20. UPX via Pearson would be slightly faster but cost $4 more.


jsburbidge: (Cottage)
The civic election has a number of distinct positions on transit -- in many cases they're the high-profile differences between candidates. Roughly:

Chow -- wants to return Scarborough Subway to LRT; supports DRL; has plank supporting improving bus capacity by 10%.

Soknacki -- wants to return Scarborough Subway to LRT; supports DRL; proposes discounts for early bird and off-peak riders; explicitly supports tax increases to fund transit including toll lanes.

Tory -- supports existing Scarborough subway proposal; formally supports DRL and Finch/Sheppard LRTs but not as "priorities"; priority is an RER-style expansion of local transit using electrification of railway lines.

[Ford -- bury Eglinton LRT and build subways on Finch and Sheppard with no funding; none of these are realistic planks]

In light of the position of the provincial government, which holds the purse strings, it may be worth while to sort these into two heaps: proposals within Toronto's capacity and those outside it.

Things the City can do:

-- Address capacity issues using bus alternatives or funding off-peak ridership -- these cost money, but are entirely TTC options and the money is within the scope of what the city could reasonably support out of tax increases. This includes actually moving on the McNicoll Garage (as of writing this has been deferred to next year by the Planning and Growth Management Committee (still dominated by the Ford/Stintz factions) although this decision may be reversed by full Council).

-- Apply congestion charges or tolls to roads it controls (may require provincial permission)

-- Possibly build a short East Bayfront LRT independent of provincial funding in conjunction with Waterfront Toronto's development plans.

On major projects -- DRL, Smart Track -- it can really only champion these at best, and provide a part of the funds required. SmartTrack is really an acceleration of parts of the provincial government's RER plan which is likely to go ahead regardless of whether Tory wins the election or not, and the DRL is also on their radar as part of the Next Wave component of the Big Move.

On projects to be changed, there's a different calculus.

The new Minister of Transportation is very firm on the position that for projects in the current phase, it's time to stop debating and start building. While there's a little bit of hedging around the Scarborough subway -- the LRT is still the official agreement, it frees up money, and in the event of a Chow victory the government might fall back to LRT -- I can't see them deciding to drop the Finch or Sheppard LRTs because they aren't a "priority" of a mayoral candidate. These lines are being built and run by Metrolinx and killing them, or burying the Eglinton LRT, are now outside the domain of the politically realistic either to promise or to worry about.
jsburbidge: (Cottage)
So the TTC, in the wake of a report on the King 504 car, is now talking about moving up the date for all-door boarding on all streetcars.

I wish them luck.

Two observations.  First, many King car drivers allow de facto all door boarding on crowded cars, so the benefit to be gained may already largely be factored into the system.

Secondly, moving to all door boarding with the current fleet has problems. The Queen car, where it is currently implemented, makes no connections to the subway. The others, however (except for the Carleton car) all connect at transfer-free points. To implement all door boarding with concomitant inspections, they either have to extend proof of payment to the subway - which is planned only for the implementation of Presto - or have to require transfers on boarding streetcars at Broadview, Bathurst, Dundas West, and St. Clair. Neither will be easy, efficient, or popular. (Although I can see putting transfer machines on the platforms beside the transfer points with large signs as a possible middle way.)

jsburbidge: (Cottage)

Almost everyone agrees that developing a municipal transit system requires long timelines on the planning side, with an approach treating the whole system as an interconnected network.  However (at least in Toronto) it never seems to happen: the last instance being the Scarborough subway debacle.

This wasn't just a one-time failure.  Within my memory there have also been the walk back the McGuinty government took on the full transit city plans even before Ford came into power; the way they allowed Ford to stall the process without council approvalfor a significant amount of time; the way the need for a relief line for the Yonge Subway has receded into the future -- and it's need has been recognized for some time; the building of an extension of the Spadina subway line into Vaughan, where it will almost certainly be underutilized and a poor match for the area's transportation needs; the building of a underutilized Sheppard subway line and the cancellation of an Eglinton line already under construction (as well as the cancellation of other lines in the same plan) by the Harris Conservatives.  And that's just since the mid-1990s -- further back you can see things like the provincial government forcing the ICTS technology on the SRT project.

It's not that there isn't a recognition of the need for transit to be a long-timeframe, arms-length endeavour.  Metrolinx was created to provide just that sort of management.  So why do things keep screwing up?

First of all, it's important to realize that arms-length bodies generally aren't.  Ontario Hydro is one of the most venerable arms-length bodies in the province, established to deal with infrastructure issues which, like transit, require a network approach and a long window for planning; but the crowning scandal for the McGuinty government involved direct political interference in plant sitings after an arms-length process had established them in the first place.  Even the LCBO, which really does run a set of stores with very minimal government intervention, has seen direct governmental meddling when the government wanted to meddle -- the half broken deposit system which ties into Beer Store recycling is a good example of a structure which would not have existed without direct intervention, and which is nota good solution to the problem it purports to solve.  (I know all sorts of people who don't go to the Beer Store and put LCBO bottles out for recycling than recapture their deposits by taking them in to the Beer Store; I assume there are plenty of people who don't even recycle them.  And because the Beer Store doesn't actually handle anything other than beer, the system is just a cumbersome way of directing bottles into recycling rather than a mechanism supporting reuse as the original Beer Store returns were (and as the pop bottle returns I remember from my youth were)).

Still, a Crown Corporation like the LCBO could easily have a ten to twenty year plan for managing their infrastructure and capital costs which would be unlikely to be fiddled with by their legislative masters.

The problem boils down to one simple point.  Pretend you're a government and you hand managing a large transit system over to a true arms-length board.  They go away on a planning exercise and come back to you and say "We have a detailed plan for running, maintaining, and growing the system; it's going to cost four billion dollars a year[1]". Oops, you forgot to give them a revenue source to cover their expenses; and they have a lot of expenses.

The scale of funding municipal transit is not trivial, even after fare recovery gets factored in.  And delegating that sort of ability just isn't on.  Taxes are unpopular, and that sort of cost translates into substantial taxation. (The closest the government has done to handing far-reaching taxing powers away was when it allowed school boards to set their levies directly.  This worked when there were about 600 local boards and most boards had small budgets.  Once the boards were amalgamated in the 1950s the writing was on the wall, although it had to wait for the Harris government to take over control of school funding directly.  This is one reason why so many schools now have book sales and pizza days to raise extra money.)

This means that transit authorities just will not be allowed to make plans without regular checking back as to what sort of funds will be available; and that governments will, inevitably, want to ensure that this sort of expenditure gives them the maximum possible degree of political payback. (Governments are in the "business" of providing services.  In general, their re-election depends on how good that provision is perceivedto be.  If nothing else, this tends to make high-profile projects with ribbon-cuttings and the like far more popular than invisible things like keeping the trains running.  Of course, if the trains break down, or a critical bridge collapses for lack of maintenance, that's very bad.  Tradeoffs, tradeoffs.)  And if the parties competing for power have electors unevenly distributed through the province -- hello, Ontario 2014 -- a change in political overlordship inevitably means a change in policy.

And every time Metrolinx checks back to get plans approved, to put in adjusted budget requests for the coming year, that's another time that multi-billion dollar budget has an opportunity to get reviewed for what it delivers.

So much is reasonably obvious.  What makes the system really dysfunctional is the built-in incentives which our electoral system provides, defining "normal" political behaviour.

People complain about the trustworthiness of politicians, but I'm not convinced that personally, at an individual level, they're any worse than the average human being, and in our modern political environment, which is hypersensitive to any whiff of scandal, I suspect they're somewhat better on average (regardless of outliers like Ford and Mammoliti, who are, nota bene, at the local level).  The system itself has behaviours built in, though.

The electoral model we have requirespolitical leaders to be attentive to the short-term demands of the electorate.  (In his very early years as PM, Trudeau mused about governing from principle regardless of the immediate opinions of the electorate, with an attitude of "let them judge me at the polls".  You would think that this would have been greeted as a principled statement; in fact, it got a lot of negative pushback.)  Even though it's the theory of representative democracy, people didn't like the idea that you elect a representative to use his judgement in your place, with a check back at election time.  They expect responsiveness to interim public opinion.

Also, our riding-based system can magnify the value of a comparatively small set of swing votes at a local level.  It's baked in.  A party will pay most attention to disaffection in ridings where they have (or might have) members and where there is a relatively small margin between their share of the vote and their next competitors.  Ridings which vote X in a landslide are likely to forfeit the attention of both the losing parties and of party X (because the disaffection of, say, 10% of the electorate won't change the result).

Finally, the dynamics of a four-year[2] election cycle are such that there is a built-in horizon of four years after which the urgency of any issue drops off.  This doesn't mean that only short projects happen: sometimes just getting shovels in the ground and showing visible progress is an excellent thing to bring to the polls.  But it does mean that when that annual budget review of an expensive stack of transit programs comes up, what's important may vary wildly from year to year.

This is, however, exactly what creates blowups like the gas plants scandal, or the Scarborough subway fiasco: local pushback with an immediate large payout in the offing.  The system is built to create situations where an arms-length process trundles along until in a changed context differing priorities in the allocation of a lotof money come into play.

It's worth noting, too, that it's very hard to push an unpopular decision so far out to arms length that the government won't suffer.  One minor example is how governments frequently create arms-length, "impartial" bodies to determine the amount that sitting members / councillors should be paid, and then overrule them for much smaller pay increments because even with the whole impartiality element they're still going to be seen as being responsible for giving themselves a large raise.

Is there a way of fixing this? As far as I can tell, the only structural way of avoiding this within our current system would be to create a commission which (a) was the creature of two independent levels of government and (b) had funding at a level determined by a long-term agreement between those two levels. (The involvement of two levels is pretty well necessary to avoid one level of government just overriding an arms-length body entirely in its control.)  Municipal transit, however, is firmly within the constitutional ambit of the provinces, and mere use of the funding power would not give the federal government a significant role.  Transit activists have been requesting a "national transit strategy" for some time, but in the current constitutional framework one is unlikely.

(A stable government also has a fairly stable area where its core is.  The Wynne Liberals are centred on the GTA, and are accordingly going to pay it more attention.  If anyversion of the PCs win, however, the centre of the party will be out in the rural parts of the province.)

Can different elements be mitigated?  A stable government over several decades can have a longer horizon -- consider the Frost/Robarts/Davis continuum.  However, within the system, there's no way of creating that sort of stability other than what actually happened in that case: a continued streak of growth with a general avoidance of major scandals and some intelligent and balanced leadership.  The latter two conditions may be achievable; given the current economic world order it is doubtful that the first condition is achievable at the present.

[1] Two billion dollars a year is about the cost of the Big Move.  The TTC operating budget ia about ona and a half billion.  Half a billion for the rest of the system is certainly lowballed. (I'm taking costs pre-fares: one important aspect of policy is determining fare levels which will provide the greatest benefit on balance to the civic area.

[2]Constitutionally it can be longer, but the trend these days is for setting an election date on a fixed anniversary of the last one.

jsburbidge: (Default)
... well, two closely related ones, actually.

I do not understand WTF Ford can be thinking.  First, there was his reaction to the report late last week: dismissing it as "biased" and "hogwash" before it was released.  It would have been so much better for his "side" if he had waited until Monday and claimed to be dismissing it after reading it.

And then there was his only contribution to today;s debate -- moving a reconvening in early April; a move which was bound to fail, and did, and contributed nothing to the debate at all, even at the level of his brother or Giorgio Mammoliti.

It's bizarro-world enough at City Hall, with right-wing counsellors pushing for new taxes and left-wing ones pushing for fiscal prudence.  Ford seems to be stranded: he can't back his allies (because they want taxes) or the centrists (because they're putting transit in the middle of roads, and in any case he probably hates Stintz with a fiery hate right now).
jsburbidge: (Default)
I have seen far too many repetitions recently (like this) of the idea that putting in LRTs is somehow intrinsically inferior to subways.

I'm not even going to go into the details of the obvious point -- that it would be inappropriate and wasteful to massively overbuild where projected demand out to 2050 is insufficient. (Maybe if we lived in a post-scarcity society... but we don't.)  And I won't point out that the people whom Mayor Ford really means when he talks about "people" wanting subways aren't the poor saps waiting for the fourth overcrowded Finch bus in a row, who'd be happy to have anything which carried a significantly higher number of people at even a marginally greater speed, but the motorists on the roads who don't take transit in any case.

What I will point out, because nobody seems to have done so, is that there is a set of people you can point to, and blame, for the fact that Etobicoke and Scarborough will get little in the way of subway service[1].  It's the urban planners who allowed Toronto's "inner suburbs" to sprawl at low density during the 1950s-1990s.  If we'd had planners -- and it would have had to be at the provincial level, not city, because of the Vespra problem[2] -- who were willing to require development up to a reasonable level of density (while reserving space for dedicated transit) and encourage the sort of mixed-use zoning which tends to generate "vibrant" communities, there would be much better transit now, and fewer people having to commute for two hours or so from the edge of Scarborough.  And the higher densities might even support subway service.

[1] They have a bit, along the Bloor-Danforth line.  Just not very much.

[2]Barrie tried to prohibit the building of sprawling malls to protect its downtown.  The builders simply went outside the city borders to the neighbouring townships and built there.
jsburbidge: (Sky)
Poor TTC ... sort of.

They make themselves look petulant by asking customers not to use their cameras to record drivers texting (ignoring the obvious facts that photos make very helpful evidence and that their disciplinary procedures are so murky that they never seem to respond to complaints which aren't high profile).

And then...
  1. They have a meeting which Steve Munro characterizes as Has TTC Management Highjacked “Customer Service”?,
  2. They have a customer capture a video of seven buses arriving in three minutes on the Dufferin route.
  3. Then they have a criminal charge levied against an employee for assaulting a customer.

Can anything actually go worse for them?

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