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How to lose a sale
Jul. 4th, 2012 02:13 pmI had to go up to the Eaton Centre at lunch today and thought I'd check whether Charlie Stross' The Apocalypse Codex was in at either Indigo or WBB. Three copies showed up at Indigo, none at WBB, so I went up and checked.
None on the shelves.
I asked an employee, who looked it up in the actual store database and said "They just got in and it should be up tomorrow".
I've previously been in the same situation with Indigo staff, and others have voluntarily gone to the stock room to find a copy of what I was looking for.
I have an errand taking me into the vicinity of Bakka on Friday.
IMHO, having a website say "available" should mean "available", not "still in a box in the stock room and inaccessible".
If he had gone to the stockroom and come back with a copy, I would have bought it on the spot. If he had gone to the stockroom and couldn't find it, I'd have come back tomorrow to get it a day earlier than I otherwise would, as payback for his effort. As it is ... I'll wait until Friday. (I prefer to support Bakka in any case, all other things being equal).
None on the shelves.
I asked an employee, who looked it up in the actual store database and said "They just got in and it should be up tomorrow".
I've previously been in the same situation with Indigo staff, and others have voluntarily gone to the stock room to find a copy of what I was looking for.
I have an errand taking me into the vicinity of Bakka on Friday.
IMHO, having a website say "available" should mean "available", not "still in a box in the stock room and inaccessible".
If he had gone to the stockroom and come back with a copy, I would have bought it on the spot. If he had gone to the stockroom and couldn't find it, I'd have come back tomorrow to get it a day earlier than I otherwise would, as payback for his effort. As it is ... I'll wait until Friday. (I prefer to support Bakka in any case, all other things being equal).
